Strategy and Transformation Team Member
- İstanbul
- Sürekli
- Tam zamanlı
- Bachelor’s degree in Business Engineering, Industrial Engineering, Business Administration, Economics or similar departments of universities,
- At least 5 years of experience in areas such as Strategy and Business Model Development, Customer Experience, Project/Program Management, Process Management,
- Good knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Advanced English skills
- Leadership qualities, especially for multi-party projects carried out with Global,
- High customer-focused perspective; the ability to examine processes from a customer perspective and determine improvement actions,
- Well-developed coordination and communication skills,
- Strong analytical skills and ability to simplify complex problems and create quick solutions,
- Ability to improve and produce new solutions in all marketing processes with high determination,
- Very good negotiation and diplomacy skills to establish partnerships with internal and external stakeholders,
- Experience in budget management, financial forecasting, and reporting; strong background in developing and implementing campaigns aligned with corporate sales targets.
- Solid understanding of corporate insurance products, sales operations, and industry regulations.
- Results-driven, strategic thinker, strong problem-solving skills, and excellent interpersonal skills.
- Taking an active role and responsibility on behalf of Allianz Türkiye in projects carried out together with Global, successfully carrying out the relevant coordination and communication,
- Designing Allianz Türkiye Bancassurance and direct sales channels strategies, business model and customer experience end-to-end, with internal and external stakeholders,
- Conducting segmentation studies of customers included in the Allianz portfolio by business partners and distribution channels within the umbrella of Bancassurance and Direct Sales Teams,
- Determining strategies appropriate for customer segments and creating a service model appropriate for segment strategies,
- Determining areas of development in line with findings obtained from customer feedback, analyzing customer journeys with data analysis and creating sustainable long-term strategies by providing solution suggestions,
- Making process improvement/development suggestions that will add value to the “Customer Focus” transformation process,
- Managing Customer Satisfaction Measurement (NPS) field studies in line with 3rd parties,
- Conducting market research with relevant 3rd parties to understand customer needs and follow trends,
- Ensuring that developments in all our communication channels are aligned with the “customer focus” strategy,
- Guiding tribes and all other parties within the company in customer communication activities in all product and process changes that touch the customer, providing opinions from the customer perspective in customer-related projects,
- Developing and managing proactive, emotional actions to eliminate customer dissatisfaction
- Working in Green certificated & pet friendly Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.
- Working in agile, flexible, digital and social culture
- Flexible working hours
- Working 40 hours a week
- Hybrid working
- Flex summer (July – August)
- Part time working
- Yearly bonus
- Home expense payment
- Home office payment (monthly)
- Transportation
- Life insurance
- Employer sponsored pension & Family included health insurance
- Special Allowances (Marriage, newborn etc.)
- Meal Allowance (Cash/monthly)
- School Report Day (Half Day) & First Day of school (Half Day)
- Allianz day off
- Birthday day off
- Paternity Leave – 10 days
- Marriage Leave – 5 days
- After 4 years of work, having extra one day annual leave each year (up to 26 days)