Customer Relations Specialist - German Speaking

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues effectively to maintain high satisfaction levels.
• Coordinate with internal departments to ensure seamless service delivery.
• Support the team in contracting new affiliate partners.
• Maintain records of customer interactions and follow up where necessary.
• Identify opportunities for improving customer support processes.
• Contribute to the overall success of the Customer Service department.

• Proficiency in German and English, both written and spoken.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a related field within Leisure, Travel & Tourism.
• Ability to multitask and coordinate with multiple departments.
• A customer-focused approach with problem-solving abilities.
• Knowledge of contracting and affiliate partnerships is a plus.

• Opportunity to work in a permanent role within the Leisure, Travel & Tourism industry.
• A collaborative and supportive team.
• Potential for professional growth and development.

Michael Page