Back-office Customer Support Specialist with German - Top E-commerce Company
- Kağıthane, İstanbul
- Sürekli
- Tam zamanlı
- Deliver written customer support via email for the German market with a small call volume.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
- Fluent German (C1) and English (C1) - both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem-solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full-time on-site work in Szczecin (5 days in a week)
- Mon-Sunday, 9:00 - 18:00 different shifts within this timeframe
- Competitive salary
- Relocation support and help with obtaining the required work permits.
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: a transparent career paths and promotions
- CNX Academy: with mentoring program
- CNX University: with unlimited online trainings available
- Refer a friend: bonus for recommending a friend
- Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
- Modern office in the heart of Szczecin centre, Poland