
IT Management Analyst
- Bandırma, Balıkesir
- Sürekli
- Tam zamanlı
- Manage and process IT-related invoices and ensure timely booking and reconciliation.
- Oversee the allocation, activation, and deactivation of mobile phones and SIM cards.
- Maintain accurate records of IT assets, including lifecycle tracking and refresh plans.
- Monitor and manage IT support tickets, ensuring timely resolution and escalations.
- Track and report on key performance indicators (KPIs) for the IT department.
- Manage IT targets reports, including KPIs, projects updates, variances, and action plans.
- Prepare monthly reports to assess progress of departmental targets.
- Identify KPI data trends and and recommend areas for improvement.
- Prepare materials and presentations for internal meetings and reviews.
- Follow up on action items and ensure timely completion of tasks across the IT team.
- Support in organizing and documenting IT processes and standards procedures.
- Manage routines involving IT, such as target checks, capex, and budget meetings.
- Bachelor's degree in business administration, Finance, information technology, Computer science or a related field.
- 2-4 years of experience in IT analysis, IT governance, business operation or technology management.
- Hands-on experience with ITSM tools (ServiceNow) is a plus.
- Working knowledge of IT governance frameworks such as ITIL and COBIT.
- Experienced in creating and coordinating monthly IT targets reports, including KPIs, projects updates, key metrics, variances, and action plans
- Advanced level of English
- Living in Bandirma
- Tech-savvy, with a strong grasp of IT systems, tools, and platforms.
- Excellent organizational and multitasking abilities, capable of handling multiple priorities efficiently.
- Analytical mindset with attention to detail and problem-solving skills.
- Self-motivated and collaborative, able to work independently and as part of a team.
- Proficient in financial analysis and reporting, with a solid understanding of budgeting and cost tracking.
- Good understanding of IT infrastructure and lifecycle management.
- Experienced in IT asset management and procurement process.
- Skilled in preparing executive-level reports and dashboards.
- Experienced in defining, designing, and implementing new processes to improve efficiency and controls.
- Capable of managing multiple projects and supplier requests across various stages.
- Competent in defining and structuring KPIs, performance indicators, and operational guidelines.
- Advance proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Power BI)
- Being part of a global, collaborative and dynamic working environment
- Strong corporate culture with commitments to customers, employees & environment we serve
- Vertical, horizontal, and cross-functional growth opportunities
- Competitive compensation package