Payments Experience Guide

İstanbul
Kontrat
Tam zamanlı

1 ay önce

Ready to get shit done?As a Payments Experience Guide, you'll be Eva's go-to hero whenever something goes wrong with a payment. Whether a transfer didn't go through or something just feels off, you'll step in to investigate with care and precision. You’ll make sure everything is resolved accurately and fast - no guesswork, no confusion.Take ownership:Your job is more than fixing problems: it’s about keeping our users informed, reassured, and confident at every step. You’ll explain what's happening, what's next, and what (if anything) they need to do. You'll turn frustrating moments into smooth experiences - and help make banking feel effortless.This challenge is perfect for you if

You speak English fluently and have strong communication skills, while showing empathy
You’re a problem solving enthusiast, and can prioritize your work when needed
You’ve worked in a user-facing role before and know how to handle issues with empathy, clarity, and professionalism
You're comfortable working with data - spotting patterns, drawing insights, and using them to make smart decisions.
You thrill at leading thorough investigations, using your attention to detail for efficient resolution
You already have a advantage if you’re familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell

Your space to performWe give you the space and the tools you need to succeed ＄ Gross salary between based from €1,791 and the option to gain a quarterly bonus???? Great, international colleagues who share your mindsetHybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.???? Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years???? We support growth with bunq Academy and €1500 annual learning budget????♀️ A Multisport gym card for your health and wellbeing???? Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ????)???? A MacBook so you can Get Shit Done with us???? Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options⚕️ Private health insurance, just in case???? Friday drinks and other celebrations – bunq styleTo help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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