Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!Your RoleAs a Field Technical Manager, you will be responsible for delivering high-quality technical support to our dealer network, ensuring customer satisfaction, product performance, and service excellence. You will coordinate all service-related activities within your assigned region and act as the technical liaison between dealers and AGCO's central teams. This includes handling technical service issues, providing dealer training, and contributing to customer satisfaction and aftersales Projects. Your ImpactManage and develop tractor service operations and the service network within the assigned region. Handle and follow up on technical service issues reported by customers and dealers; direct them to the relevant departments and ensure timely resolutionEnsure that the dealer network in the region provides a service in accordance with AGCO standards. Prepare training plans for dealers regarding products and technical needs, and support their implementationCooperate with other departments to initiate or support aftersales projects and development initiativesLead communication efforts and contribute to improving customer satisfaction and reporting processes. Provide support and take part in any additional tasks or new processes related to the role or operationsComply with Occupational Health and Safety (OHS) regulations and ensure their application across all operations under responsibilityYour Experience and QualificationsEducation: University degree (Agriculture engineering (Department of Agricultural Engineering and Technologies)) or mechanical engineering.Language: English (at least intermediate level).Experience: 1-5 years of relevant experience in technical service or after-sales support, preferably in agricultural machinery.Proficiency in MS Office applications, especially Excel and PowerPoint.Strong technical knowledge of tractors and harvesting machinery(1-5 years)Requires proficient level of mechanical, hydraulic, and electronic understanding. Good knowledge of mechanized agriculture and land preparation techniquesExperience and understanding of customer satisfaction, service management, and problem-solving with Good interpersonal skillsWillingness to travel frequently within the assigned regionYour BenefitsTransport: The role includes a company car, provided as per AGCO's job allocation policies.Medical and Life Insurances: You will be eligible to participate in the Company's medical & life insurance schemes which provides free medical cover for the Employee only.Traveling: Reimbursement for business-related travel and accommodation including meal tickets.Holidays: According to Turkish law and existing company's practices & Much More...Your WorkplaceResiding in or willing to relocate to İstanbul Anatolian side / Kocaeli-Gebze area. You will work with your wonderful AGCO Colleagues in Hybrid modelWe value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.Join us as we bring agriculture into the future and apply now!STRAIGHTFORWARD AND DEPENDABLEMassey Ferguson® offers a straightforward and dependable experience providing the best value for farmers around the world. Massey Ferguson® has earned the loyalty of farmers by leveraging an innate knowledge of the land, the farm, the machines, and equipment needed to get the job done. Massey Ferguson® has been a trusted partner of farmers for 175 years of innovation.
