Client Success Manager
- Türkiye
- Kontrat
- Tam zamanlı
- Manage a portfolio of Enterprise accounts, establishing yourself as a strategic and trusted advisor, while setting clear goals and process milestones for the client to work toward.
- Identify potential expansion revenue within your book-of-business through both discovery and a consultative approach.
- Become an expert on delivering the value and business outcomes realized through Press Ganey’s products and features.
- Proactive outreach to clients to strengthen product engagement and overall utilization.
- Speak through (and deescalate when necessary) concerns with your clients and ensure we are driving towards improving all aspects of the client journey and their experience with the product and company.
- Maximize client retention within your book-of-business through proactive renewal and risk management.
- Actively collaborate cross-departmentally with other teams including sales, marketing, engineering, and product
- Promote an energetic fan base for products and locate brand ambassadors to share the products’ benefit and value
- Bachelor's degree
- 5+ years of professional experience in Software as a Service (SaaS) model
- Exceptional ability to communicate and foster positive business relationships
- Ability to establish milestones and keep all team members on task, including working cross collaboration between departments.
- Positive energy and ability to work in a team environment while contributing to a strong team culture
- CRM - Customer Relationship Management experience, Salesforce, etc.
- Strong presentation skills (virtually and in person) to drive partnership engagement, demonstrate value and align strategic business objectives and goals.
- Travel up to 20%
Vacancies in Turkey