Customer Service Specialist

Dilovası, Kocaeli
Sürekli
Tam zamanlı

2 ay önce

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.For more information please visit www.akzonobel.com.© 2023 Akzo Nobel N.V. All rights reserved.Qualifications

Bachelor's degree preferably in Business Administration, Economics or related departments of universities.
At least 3 years of experiences in Customer Service functions.
Good command of English in both written and verbal communication.
Good knowledge of ERP Software, SAP knowledge is a plus.

Job Description

Responsible for customers' daily operations “order to deliver process”; follow up all related process steps, complete required system transactions and ensure order is delivered on time in full.
Responsible for timely and accurate processing of sales orders in SAP.
Responsible for handling returns & complaints and maintaining contact with major stakeholders such as Sales Managers, Logistics, Finance Department.
Responsible for following up blocked orders and having close interaction with sales and finance teams to release the orders.
Review the “current account” of customers when it is needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

AkzoNobel

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