Customer Services Specialist

Tekirdağ
Kontrat
Tam zamanlı

1 ay önce

Working at Freudenberg: We will wow your world!Responsibilities:The Customer Services Specialist will be responsible for:

Responding to customer inquiries via phone, email, and chat in a timely and professional manner
Identifying and assessing customers’ needs to achieve satisfaction
Communicating and coordinating with internal departments as needed
Providing feedback on the efficiency of the customer service process
Managing the customer order process
Entering customer information into the system
Preparing customer quotations
Tracking customer orders
Actively participating in process improvements related to the job

Qualifications:

Bachelor’s degree in Business Administration or related field
Proven experience in customer support or a similar role
Good level of English written and spoken
Excellent communication and interpersonal skills
Proficiency in CRM/ERP software
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and accuracy

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Yaglama Ürünleri Sanayi ve Ticaret A.S.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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