Working at Freudenberg: We will wow your world!Responsibilities:The Customer Services Specialist will be responsible for:Responding to customer inquiries via phone, email, and chat in a timely and professional mannerIdentifying and assessing customers' needs to achieve satisfactionCommunicating and coordinating with internal departments as neededProviding feedback on the efficiency of the customer service processManaging the customer order processEntering customer information into the systemPreparing customer quotationsTracking customer ordersActively participating in process improvements related to the jobQualifications:Bachelor's degree in Business Administration or related fieldProven experience in customer support or a similar roleGood level of English written and spokenExcellent communication and interpersonal skillsProficiency in CRM/ERP softwareStrong problem-solving abilitiesAbility to multitask and prioritize in a fast-paced environmentAttention to detail and accuracyThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Yaglama Ürünleri Sanayi ve Ticaret A.S.
