Reservation Agent

İstanbul
Kontrat
Tam zamanlı

2 ay önce

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job Description

Respond to customer enquiries and reservation requests via phone, email, and messages
Assist guests in selecting the best options to suit their preferences and needs
Accurately input and maintain reservation details in our system
Inform guests about hotel services, current promotions, and special packages
Modify or cancel reservations as required, ensuring guest satisfaction
Work closely with the Front Office and Sales teams to deliver seamless service
Handle guest concerns or complaints in a courteous and solution-focused manner
Keep accurate and organized records of customer interactions and bookings
Follow company procedures and policies relating to reservations and payments

Qualifications

Excellent verbal and written communication skills, with a friendly and empathetic demeanor
Proficiency in reservation management systems and general computer skills
Strong problem-solving abilities and attention to detail
Demonstrated ability to multi-task and remain calm under pressure
Cultural sensitivity and awareness, with a customer-focused mindset
Fluency in English required;
In-depth knowledge of luxury hospitality standards and practices
Flexibility to work various shifts, as required

Additional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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