IT Manager

• Manage the day to day IT support function & TR IT team
• Highlight any training that team members need to fulfil duties and monitor team members development to ensure training is optimised
• Communicate clear instructions to team members and manage the flow of day-to-day operations
• Promote working within the business's core values, through leadership
• Ensure all documentation for supported systems and services is in an appropriate format for reference and audit.
• Provide when necessary appropriate in-house training/presentations of new systems and services.
• Provide technical support for any technical infrastructure incidents
• Where appropriate, proactively monitor and review infrastructure systems, assisting with escalation of alerts / issues as appropriate.
• Manage the company Telephony System and Dialler as a whole with TR IT Team
• Ensure that the network operates smoothly at all times according to agreed SLA's Risk Management:
• Champion, lead, monitor and embed a environment of strong internal control and risk management throughout your areas of responsibility.
• Ensure that control deficiencies and risk impacts are escalated so that root cause analysis can be performed and remedial actions taken.
• Comply with the information security policy and procedures.
• Comply with all regulatory procedures applicable to the role.
• Report any information security incident, weakness or malfunction.

• Team management experience
• In-depth planning and organisation skills including the ability to manage several work streams simultaneously.
• Experience of collaborating with third party suppliers to resolve technical issues
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
• Working knowledge of W10 environment, Office 365 and Microsoft Azure
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
• Experience with Genesys Telephony systems and call centre dialler
• Knowledge of remote access, SSL VPN and Multi factor authentication
• Experience with networking monitoring systems
• Exposure to penetration testing and vulnerability scanning
• Working knowledge of Windows Server 2008-2019
• Evaluate SQL features and SQL related products

• Experience of VoIP design principles and constraints Cisco experience CCNA or above
• Palo Alto Firewall Experience
• Proxy Appliance and tools (Websense)
• 802.1x principles and Network Access Control
• Exposure to 'Sıngle Sign On' techniques
• In depth knowledge Call Centre Platform Genesys PureConnect ININ 4.0

• Significant experience in a multi-site global infrastructure team
• Proven experience in a management, implementation and support services team within a secureenvironment
• Proven experience in delivering successful Infrastructure solutions
• Proven experience managing outsourced technology service suppliers

• Educated to a degree level from reputable universities Engineering Departments
• 5 to 12 years of proven work experience on various IT fields and responsibilities
• Hands on approach and team working ethics, ready to commit and up for challenges.

• Meal and transportation allowances.
• Comprehensive health insurance coverage.
• Performance-based bonuses.
• Hybrid working model for flexibility.
• Opportunities for professional growth within the insurance industry.

Michael Page