Collection&Invoicing Operations Expert
- Ankara
- Kontrat
- Tam zamanlı
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- Operation and management of Vodafone collection system
- Legal tracking system operation and management
- Invoicing operation and management
- Dunning operation and management
- To provide uninterrupted support in case of disaster and manage critical operational processes.
- Being service owner of all Vodafone companies (Vodafone Mobil , Vodafone Telecommunication, Vepaş, Vpay,VodafoneTV, Vodafone Sigorta,…) customers' like E-fatura ,E-Arşiv , E-defter production process.
- Design and implement automation and robotic process for operate E-fatura ,E-Arşiv , E-defter systems and services.
- Provides multi-level technical support for diagnosing, reproducing and fixing invoicing operation .
- Ensures successful operation and coordination of collection & invoicing operation services
- Provides multi-level technical support for diagnosing, reproducing and dunning, invoicing, collection, billing services operation service issues.
- As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
- Provides recommendations to improve and address/lead critical issues and root cause analysis.
- Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
- Identifies scalabilty, performance and integration issues and proposes optimal solutions.
- Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
- Provides technical guidance and recommendations to other team members.
- Works as on-call support to provide 7*24 support when it is necessary.
- Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
- Provides standardization / automation of technical processes.
- Deploys new products and services
- Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
- Reports to stakeholders on product performance and supplier/partner performance.
- It provides uninterrupted support to the operation of critical services in disaster situations.
- Minimum 5 years experince,
- Good knowledge of Collection & Dunning/YTS applications' design and operations.
- Bachelor's degree from Computer Science, Electronics / Telecommunications and other related fields.
- Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
- High level of expertise in service incident handling and troubleshooting
- Experience of handling high frequency streaming data for real time analysis and reporting.
- Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
- Good command of English.
- Significant experience in using SQL , PL/SQL.
- Significant experience in using Kafka.
- Significant experience in UNIX and shell scripting.
- Significant experience in using Microservice.
- Significant experience in using UC4.
- Basic knowledge of Oracle database administration.
- Ability to use analytical, network security, network monitoring, and administration software programs.
- Ability to work in flexible work hours under pressure and tight deadlines.
- Having strong analytical skills.
- Experienced in critical service management and service management in disaster situations.
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Vacancies in Turkey