Customer Success Fair Play Specialist

İstanbul
Sürekli
Tam zamanlı

25 gün önce
Kolay başvuru

Join us as a Customer Success Fair Play Specialist and discover the future of employee experience!Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.Requirements

Having at least 2–3 years of experience in sales support and customer compliance processes
Proficiency in MS Office programs, especially Excel
Strong analytical thinking, problem-solving, and attention to detail
Team-oriented and result-driven approach

Responsibilities

Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
Ensuring the adaptation of existing customers/users to the system
Taking part in customer compliance processes within the scope of corporate compliance
Engaging in system and process development activities to prevent rule violations by customers/users
Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
Managing feedback and complaints received from existing customers
Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
Providing support for the analyses, reports, and presentations required by the Customer Relations department
Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
Preparing monthly billing reports for existing customers
Performing payment and collection analyses in coordination with the Finance department

Benefits

MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
Private Health Insurance: Comprehensive and high-coverage health package
Meal Card: Daily meal allowance
Transportation Support: Travel expense coverage for your commute to the office
Robust Bonus System: A performance-driven bonus system designed to support and reward you
Hybrid Working System: The opportunity to work from home one day a week
Working from home one day a month for female employees
Global Work Environment: Expand your vision by working in an international team
Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
Well-being Activities: Enjoyable events that boost employee happiness and motivation

Benefit Systems