Customer Success Engineer

Sanction Scanner

Üsküdar, İstanbul
Sürekli
Tam zamanlı

9 gün önce
Kolay başvuru

🚀 Join Sanction Scanner as a Customer Success Engineer (B2B SaaS)!At Sanction Scanner – 2x Deloitte EMEA Winner & 3x Deloitte Fast 50 Winner – we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We’re looking for a Customer Success Engineer who will play a hybrid role between our customers and product team — ensuring smooth onboarding, resolving technical challenges, and championing customer success.🌟 Why You'll Love Working with Us

Impactful Role: Work directly with customers to ensure their success while shaping our product with real-world feedback.
Technical + Customer-Facing: Combine your problem-solving skills with direct client interactions.
Growth-Oriented Culture: Join a fast-scaling SaaS company where continuous learning and development are prioritized.
Global Exposure: Support leading banks, fintechs, and financial institutions worldwide.

📋 What You’ll Be Doing

Onboarding & Implementation: Guide customers through technical setup, API integrations, and initial configuration.
Customer Support: Respond to and resolve technical issues, escalating when necessary.
Collaboration with Product: Gather feedback, document feature requests, and work closely with product & engineering teams to improve our solutions.
Problem Solving: Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
Customer Advocacy: Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
Knowledge Sharing: Build documentation, FAQs, and training resources to support customers and scale success.
Cross-Functional Alignment: Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes.

Requirements🎓 What We’re Looking For

Experience: Minimum 2+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
Technical Skills: Understanding of APIs, SaaS platforms, and troubleshooting methods.
Communication: Strong spoken and written English; able to explain technical concepts to non-technical audiences.
Customer Focus: Passion for helping customers succeed, with patience and problem-solving mindset.
Collaboration: Ability to work cross-functionally with Product, Engineering, and Success teams.
Tools: Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms.

Benefits

Competitive Compensation Package – NET salary with performance bonus.
Meal compensation for a nutritious lunch.
Inclusive health benefits.
Recognition & Reward Culture – your contributions will be appreciated.
Training & development budget.
Digital membership support.
Flexible dress code.
International team culture with opportunities to grow.

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.

Sanction Scanner