Front Office Supervisor
- İzmir
- Kontrat
- Tam zamanlı
- Supervise and support front desk agents, bell team, and concierge staff during assigned shifts
- Ensure efficient check-in and check-out procedures
- Handle guest complaints and resolve issues promptly with a focus on guest satisfaction
- Assist with scheduling, shift planning, and training of front office team members
- Monitor and ensure accuracy of guest billing and financial transactions
- Maintain effective communication with other departments to ensure guest needs are met
- Uphold Swissôtel brand standards and promote loyalty programs
- Ensure the lobby area is presentable and welcoming at all times
- Minimum 2 years of front office experience in a luxury hotel environment
- Previous supervisory or team leader experience is preferred
- Excellent command of English; additional language(s) is an asset
- Strong communication and problem-solving skills
- Proficiency in Opera PMS or other hotel management systems
- Ability to handle pressure and remain calm in high-demand situations
- A positive attitude and passion for delivering outstanding guest service
- Flexible schedule, including ability to work evenings, weekends, and holidays
- Hospitality-related degree or diploma is a plus
Vacancies in Turkey