Customer Experience Specialist
- İstanbul
- Sürekli
- Tam zamanlı
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Advanced level of English is needed
- Bachelor's degree in a related area
- Minimum 4 years of related experience
- Experience in retail is a plus
- Project management experience