Customer Experience Professional
Honeywell
- Türkiye
- Sürekli
- Tam zamanlı
- Interacts w/ customers prior to and after sale.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Liaise with stakeholders to challenge out E-commerce platform issue during order booking.
- Develops and maintains positive customer relations.
- Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order.
- Clear Backlogs.
- Respond Customer Queries and Claims (non Disputes).
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
- Support business continuity by Process documentation and cross Process training.
- Any Graduate with minimum 3 years of experience as SME.
- A strong leader, dedicated to solving problems and continual improvement.
- Highly adaptable and able to learn new technologies quickly.
- Research skills and ability to gather information to support decisions.
- Strong understanding of Six Sigma & Lean principles.
- Encourage & Follow Honeywell Behavior/policies.
- SAP
- Salesforce | Case Management
- A knowledge of principles and best practices in (customer service)
- Good team and communication skills
- An ability to take initiative and work with limited direction
- An ability to learn quickly
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
- Category: Customer Experience
- Location: TUR
- Nonexempt