Customer Success Manager
- İstanbul
- Sürekli
- Tam zamanlı
- Champion the retention and growth objectives of the merchants in your portfolio.
- Cultivate and sustain long-term business relationships with existing high-volume merchants
- Understand the market dynamics in Turkey, including competition, trends, and opportunities.
- Identify, approach, and secure new business opportunities within the region.
- Represent the company in local events and forums to enhance brand visibility and cultivate potential leads.
- Harmonize customer expectations and needs with the company's strategic roadmap.
- 5+ years of experience in Customer Success, Account Management, or Sales roles
- A passion for technology and eCommerce.
- Proficiency in analytics and business intelligence tools, with CRM knowledge being essential.
- Exceptional written and spoken Turkish and English communication skills.
- Being part of a friendly, inclusive and global team
- Career development opportunities and access to mentorship
- A personalized learning budget for professional development
- Support for your well-being
- Flexible working hours
- Remote work is possible and encouraged within EMEA timezone
- Work from anywhere