House Manager (Rooms Division) - Soho House Istanbul

• Minimum 5 years of experience in Rooms Division or Front Office in the hospitality industry
• Bachelor degree in related departments
• Spoken and written fluency in English and in Turkish
• Strong leadership skills with the ability to motivate and manage a team
• Good knowledge of all Hotel Departments
• Comfortable using hotel systems such as Opera and Salesforce
• Understanding of budgeting and financial reporting
• Guest-focused and solution-oriented approach
• Able to work in a fast-paced environment and manage multiple tasks

• Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
• Provide direct leadership and support to employees
• Lead by example, setting an energetic pace and standards within the teams
• Set up all operating systems i.e. Opera, Sales Force and Reservations system, monitor the market for systems that can improve efficiency
• Review and assess budget with the GM and HFA on regular basis
• Responsible for establishing systems, policies and procedures for all departments with continuous review and assessment
• Involved in marketing activities, actively promoting
• Creates an operating environment across Rooms Division that assures consistent guest satisfaction
• Monitors the performance of the Rooms Division through verification and analysis of guest/member satisfaction and financial reports. Initiates corrective action.
• Setting up reservations department and overseeing the efficiencies and consistency of the department
• Carries out preventive maintenance programs to protect the physical assets of the hotel
• Ensure employee compliance with company standards and policies and external regulations
• Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
• Train and develop the team to deliver to Soho standards and exceed customer's expectations
• Provide analysis of P&L on a weekly basis to GM & HFA
• Housekeeping and Front Office Departments will report directly to this position

Soho House