Royal Service Agent (Phone Call Operator)

İstanbul
Sürekli
Tam zamanlı

20 gün önce

Company DescriptionThe Grand Tarabya Managed by AccorAs soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.Job DescriptionWe are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, Türkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.

Answer incoming customer calls promptly and professionally
Listen attentively to customer inquiries, concerns, and feedback
Provide accurate information and resolve customer issues efficiently
Maintain a high level of customer satisfaction through personalized service
Document and update customer interactions in our customer service software
Collaborate with team members to address complex customer needs
Identify and escalate priority issues when necessary
Stay informed about company products, services, and policies
Participate in ongoing training to enhance customer service skills
Meet or exceed performance metrics and quality standards

Qualifications

Excellent verbal and written communication skills in both English and Turkish
Strong active listening and problem-solving abilities
Proven experience in customer service or call center environment
Proficiency in using customer service software and computer systems
Ability to multitask and manage time effectively in a fast-paced environment
Patient and empathetic approach to customer interactions
High school diploma or equivalent (preferred)
Customer service certification (preferred)
Flexibility to work various shifts as needed
Ability to work on-site in Istanbul, Türkiye

Accor

Başvur