Assistant Spa Manager

İstanbul
Kontrat
Tam zamanlı

1 ay önce

An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.What will I be doing?This position reports to the SPA Director.As an Assistant Spa Manager, you will be responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience. An Assistant Spa Manager will also be required to help achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist Spa Manager with managing operations
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Assist Spa Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing development
Assist Spa Manager with the recruiting, managing, training and development of the team
Assist Health Club Manager in meeting revenue targets
Assist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Respond to audits to ensure continual improvement is achieved
Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?An Assistant Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Supervisory experience within the spa industry
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

What's in it for me?

Career and development opportunities in Hilton Hotels Worldwide
Competitive Salary & Wages
Private Health Insurance
“Go Hilton” – discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
Indoor Parking Privileges
Complimentary Dry Cleaning for Business Attire
Monthly Transportation Fee
Complimentary Shuttle Bus
50% discount on personal food & beverage consumption in the sister hotels.
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
4 days paid paternity leave
Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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