Senior Data Analyst – SQL
- Türkiye
- Kontrat
- Tam zamanlı
- Develop SQL queries to aggregate, analyze, and interpret business data for quantitative and qualitative analysis to support EPS products and benefit delivery
- Quickly assess and address issues pertaining to specific daily control reviews, which are critical components in how we ensure the delivery of products and services to our customers, as measured by KPIs, SLAs, and other performance thresholds
- Build and utilize Tableau dashboards and other data visualizations that exhibit business insights into benefit delivery performance and trend
- Conduct operational gap analysis by identifying gaps and closing them by developing customer-centric monitoring capabilities through existing data analysis tools
- Collaborate with cross-functional teams to support ad hoc research, impact analysis, and to validate issue remediation actions
- Become a functional expert on EPS platform features & capabilities
- Analyze, compare, and reconcile data across multiple platforms and data sources
- Work in a fast-paced virtual environment, while communicating key deliverable status to both internal and external stakeholders
- Optimize and automate existing processes and develop methods to oversee products and services to meet the growing needs of the business
- Author process documentation and other supporting materials to detail operational procedures for daily control reviews
- Establish and maintain working relationships with sponsors, stakeholders, and key partners to ensure alignment
- 2+ years of strong hands-on SQL query development
- Adept in querying relational databases, Excel, and other data (AWS Redshift and Python experience is a plus)
- Experience creating data visualizations with Tableau or other visualization tools
- Proficiency profiling data, including data analysis, discovery, cleansing, and transformations
- Experience with complex direct-to-consumer products and systems
- Self-motivated with an attention to detail, analytical focus, and problem-solving skills while operating both individually and as part of a team
- Strong oral and written communication skills
- Experience and ability to formulate and present analyses and business cases to both technical and non-technical stakeholders
- High sense of urgency and ability to work well in a matrix environment
- This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
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