Reservation Manager
- İstanbul
- Sürekli
- Tam zamanlı
- Work with the sales team to maximise leisure, corporate and group rates
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Build strong relationships with guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
- Assist in the recruiting, managing, training and developing of the Team
- Participate in the organisation of hotel promotional activities
- Knowledge of Opera Cloud
- Previous experience with reservations in the hotel/leisure sector
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to team members
- Excellent organisation and planning skills
- Accountable and resilient
- Flexibility to respond to a range of different work situations