IT Operations Manager

• Ensures IT operational activities are provided on 24/7 basis, plans and manages IT resources with relevant skills to perform these activities in respective region
• Ensures second-level support services for end-users and production systems in respective region are provided within committed SLA and in good quality by the team
• Ensures company policies, processes and IT processes and procedures are implemented and followed properly on the field
• Assesses and improves IT infrastructure, production technologies solutions and systems against defined standards and business continuity requirements
• Ensures and coordinates new IT/OT Infrastructure project implementation and improvement actions on the field and ensures operational excellence for executing IT and OT support services for both end-users and infrastructures
• Ensures IT and OT Inventory to be up to date in the inventory management tool
• Collaborates with production and technical managers at plants and IT solution owners together with OT vendors and suppliers
• Supervises team and ensures all work is performed accurately and according to standards and enterprise architecture
• Provides guidance and oversight in development and execution of IT/OT standards of production technologies in plant renovations and expansions
• Coordinates outside contractors and vendors and also identifies, plans, executes and tracks departmental, CAPEX and OPEX budget for IT/OT needs for respective region with transparent reporting.

• University degree in Computer Engineering or equivalent experience in IT
• Minimum 10 years of experience in IT Operations and at least 5 years of supervisory/leadership experience preferred
• Experience in IT Infrastructure Technologies and End-user Support Services, Digital Workplace solutions design and implementation
• Through understanding of production control and management solutions, production automation solutions & systems and manufacturing operations management framework
• Preferably having knowledge of ITIL, Service Management, Project Management and ISA-95 methodologies and standards
• Excellent organizational skills and attentıon to detail
• Strong analytical and problem-solving skills, supervisory and leadership skills
• Good command of English
• Exceptional interpersonal skills and ability to develop relationships at various levels within the organization and vendors/partners
• Desire to continuous learning, research and development
• No restrictions to travel in respective region

• Private Health Insurance
• Life and personal insurance
• Lunch
• Company Vehicle

Michael Page