Multi Site Business Manager
- İstanbul
- Sürekli
- Tam zamanlı
- People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.
- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
- Driving sales success through motivation of the team to hit daily and monthly KPI targets.
- People planning - ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
- Leading and motivating a #1 team through daily briefs & performance 121 meetings.
- Ownership of recruiting exceptional talent - managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area.
- Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.
- Manage a large team, ensuring effective coordination, communication, and productivity.
- Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
- Ensure the best customer experience is being delivered - even when you’re not around by embedding the magic service methodology.
- Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
- Devise and deliver a compelling eventing strategy for the counter.
- Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.
- Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.
- Weekly and Monthly productivity reporting to the Area Manager.
- Working and liaising with host store partners, senior stakeholders and external vendors - ensuring brand compliance with policies and procedures
- Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
- Adhere to health and safety guidance in the workplace
- Execute flawless visual merchandising and grooming standards on a daily basis
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
- Dynamic and inspirational with customers and peers
- Excitement for beauty and artistry
- Passionate leadership taking pride in team success
- Time management and prioritisation
- Agile and solution orientated
- Resilient when dealing with ambiguity
- Confident leadership to galvanise a team through a strong sense of purpose