Join Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Turkish market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.What You’ll DoBe a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.Why You’ll Love This RoleImpact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.What We’re Looking ForFluent or bilingual in Turkish/French/ArabicIntermediate English proficiencyPassionate about customer success and relationship managementExceptional communication and analytical skillsHighly organized and adaptable to varied projectsProactive problem-solver with a growth mindsetTeam player who values collaboration and knowledge-sharingExperience in Training, e-Learning, or HR Solutions (SaaS) is a plus.What we offerOur culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on-boarding and fast ramp mentoring program leading candidate to success.World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!Ability to work from any of our 20+ offices around the world.Exciting team-building events.Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
