Cargo Partner Management Leaders

Çayırova, Kocaeli
Sürekli
Tam zamanlı

22 saat önce

About the TeamAt Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together - as individuals and as a team.About the RoleIn this role, you will be responsible for ensuring seamless delivery operations across Trendyol warehouses and international transfer centers. By acting as the single point of contact for 3PL partners, you will monitor daily KPIs, analyze customer complaints, and address performance gaps to improve the delivery journey. You will play a key role in identifying pain points, driving process improvements, and contributing to projects that enhance customer and cargo experience. This position requires a data-driven mindset, problem-solving skills, and a proactive approach to keeping up with industry best practices.YOUR MAIN RESPONSIBILITIES

Track and solve problematic cases in delivery processes for Trendyol warehouses and international transfer centers
Direct and coordinate 3PL partners as a single point of contact to improve the delivery journey,
Analyze delivery KPIs on a daily basis and monitor 3PL performance to eliminate defects,
Analyze delivery related Customer complaints, define pain points and take actions with a collaborative approach,
Engage with projects, to provide insights into customer/cargo needs and requirements, to improve quality of experience and journey
Keep up with industry trends and best practices.

QUALITIES WE'RE LOOKING FOR

Bachelor degree from related departments of universities,
Have a minimum of 2 years leadership experience,
Having an analytical mindset, customer and result-oriented approach,
Able to work within a dynamic and fast-paced environment,
Solution oriented and proactive,
Strong communicator and able to follow work effectively,
Experience in logistics sectors is must and cargo sectors is a plus,
Proactive and results oriented approach,
Open minded, innovative conceptual thinking ability,
Excellent verbal, written and presentation skills in English
This position includes executive experiences.

What We Offer- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.Take the Next StepIf this role excites you, apply today, we look forward to taking the next step with you.Want to get to know the team better first? Explore our , or to learn more about #LifeatTrendyol and how we work.

Trendyol

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