Warranty Engineer
- Türkiye
- Sürekli
- Tam zamanlı
- Manage domestic and export markets' warranty claim process
- Drive dealer and distributor warranty invoices and payments
- Follow Technical Warranty Bulletins and applying and monitoring campaigns
- Contribute domestic and export markets dealer warranty audits
- Apply and reporting dealer digital warranty audits
- Prepare regular warranty reports by using MS Office skills and present them to the top management
- Calculate and follow up department KPIs (CPU, UIO, Approval Rate etc.)
- Train dealer warranty specialists to support them for getting certified
- Maintain warranty conditions on DMS (Dealer Management System) and GWMS (Global Warranty Management System)
- Manage plant return process with relevant production plants (HMC, HMMC, HMTR etc.)
- Contact with HMC and HME for necessary inquiries
- Follow up warranty conditions of competitors in domestic market (Labor rate, terms and conditions etc.)
- Contribute onsite dealer visits, online meetings (Field problems, improvements etc.)
- At least bachelor's degree in engineering, business administration or equivalent university fields
- Minimum 5 years experience, preferably in/for Automotive OEMs in Technical/Warranty roles
- Proficient oral and written skills in English with the ability to interact effectively with all levels of management and reporting for the quality platforms
- Advanced user of MS Office applications (especially Powerpoint and Excel)
- Customer-focused personality
- Effective communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels globally
- Competent in problem-solving, analytical and interpersonal skills
- Traveling flexibility both overseas and in Turkey
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