Customer Communication Center Executive (Telsell)

İstanbul
Kontrat
Tam zamanlı

18 gün önce

Join us to take your career journey to the next level!# ProudlyCCIJob IdentificationWe are looking for a results-driven team member to manage account and authorization processes for Telsell teams, monitor operations in line with SLA targets, strengthen supplier relationships, and develop telesales projects tailored to sales team needs.What We Expect

Setting and sharing Telsell’s monthly targets by distributor
Preparing and sharing incentive targets by distributor, the end of month sales report by sales centers, end of month sales reports for ASM’s & SD’s special follow-ups
Compiling end of month sales by agents and distributors, end of period sales data for incentives by agents and distributors.
Calculating monthly premiums for agents, team leaders, and unit managers.
Oversee the incentive PR/PO processes
Preparing the monthly Telsell dashboard performance presentation, sales plan, annual business plans
Creating and extending of Telsell agents’ vendor accounts and creating authorization requests to gec access to CCI servicess by Telsell team leaders
Monitoring equipment efficiency
Meeting with business partners to discuss technological improvements for more efficient Telsell operation
Review agent-based performances with team leaders and unit managers
Conduct monthly Telsell performance evaluations with the team. Implement workgroup changes
Regularly evaluate agents performance by distributors and optimize the number of calls made by agents
Analyze the needs of different sales departments and develop telesales-based projects to address them
Conduct routine distributor visits to observe and assess telesales operational efficiency in the field

Qualifications

Bachelor's degree in Business Administration & Economics or Industrial-Management Engineering is a plus
4-6 years of relevant experience
Good command of the English language,
No travel restriction
Driver's license (Class B)
Proven leadership capabilities

What We Embrace:

“People Centered” Focus
Equal Salary Advocate
A Globally Diverse/An International Workplace
Inclusive Team-Building Activities
Digital Learning Opportunities
Leadership Exposure With Organizational Events
Inclusive Language And Culture
Social Clubs/Networks
Inclusive/Family-Friendly Policies

Who We AreCCI is a multinational beverage company operating in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. We produce, distribute, and sell sparkling and still beverages, serving a population of 600 million people with more than 10,000 employees across 33 bottling plants and 3 fruit processing plants in 12 countries.At CCI, we are committed to creating value for our employees, customers, consumers, and communities. As a Top Employer certified company, we put people at the heart of everything we do. With our vision to become the best FMCG company, we achieve success through our One Team spirit, guided by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to be a great place to work-an inclusive, diverse, and inspiring organization with strong leadership and organizational capabilities.We foster a culture of diversity and inclusion in everything we do. As the fourth company to obtain the EQUAL-SALARY global certification, we take pride in being an Equal Opportunity and Affirmative Action employer across all our markets.We take responsibility for the future with our Sustainability Commitments for 2030. Our roadmap focuses on six key areas: packaging, water, and climate in environmental sustainability; and human rights, diversity & inclusion, and community investment in social sustainability. By 2030, we aim for 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members to be women.We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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