HR Operations Specialist

• Adaptive Communication: Demonstrates excellent communication skills and the ability to remain professional and assertive when addressing a diverse range of employee inquiries and interactions.
• Collaborative Innovator: Willing to collaborate on initiatives that align with regional best practices and contribute to the automation and streamlining of manual processes.
• Proactive Mindset: Exhibits a keen eye for identifying and implementing process improvements within current systems to enhance efficiency, even within a supportive role.

• Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels to our Experian’s staff, including leaders and HR colleagues.
• Facilitate the use of HR systems and processes, ensuring compliance with internal policies.
• Collaborate with HRIS to manage and resolve system incidences efficiently.
• Contribute to HR analytics, reporting, and decision-making tools to support strategic business needs.
• Partner with the payroll team to ensure timely and accurate employee compensation.
• Participate in HR operational efficiency projects, policy reviews, and process automation.
• Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries.
• Partner with regional and global colleagues in process standardization and alignment.
• Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
• Create and process purchase requisitions for HR-related expenses, managing procurement processes and vendor relationships effectively.
• Manage the onboarding process for new hires, coordinating orientation sessions preparing necessary documentation, and guiding new employees through company policies, procedures, and culture to foster a positive onboarding experience.
• Facilitate the offboarding process for departing staff, conducting exit interviews, and ensuring compliance with exit procedures and documentation.

• 2+ years of experience in HR or administrative roles with a focus on service excellence.
• Fluent in both, English and Spanish with excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
• Demonstrated experience in HR projects is advantageous.
• Knowledge of reporting tools and applications is preferred.
• Advanced degree studies in HR, Administration, or related field; completed bachelor’s degree preferred.

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