Customer Experience International Quality Excellence Professionals
Trendyol
- İstanbul
- Sürekli
- Tam zamanlı
- Analyze customer service representatives' performance against established quality standards and guidelines.
- Identify areas of improvement and provide constructive feedback to enhance agents and team performance.
- Track and analyze key performance indicators (KPIs) related to customer service, such as response time, issue resolution, and customer satisfaction scores.
- Collaborate with relevant departments to gather and interpret data, providing insights for continuous improvement.
- Collaborate with training teams to develop and update training materials based on quality assessments and feedback
- Conduct root cause analysis of customer service issues and discrepancies, aiming to identify underlying issues and implement preventative measures
- Work closely with cross-functional teams to identify and address systemic issues affecting the customer experience.
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in quality assurance or a similar role within a customer service environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with customer service software and tools.
- Ability to adapt to a fast-paced and dynamic work environment
- Good Command of English
- Take responsibility from day one and develop your skills with a talented and diverse international team.
- Experience open communication, flexibility, and a start-up spirit in our unique culture.
- Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
- Join creative and focused teams that prioritize collaboration and problem-solving.
- Access our extensive training platform for continuous learning and personal growth.
- Benefit from the support of a global team of experts with mentoring and professional development opportunities.
- Focus on talent and potential, not just job titles.
- Connect with teammates regardless of physical distance through events, meetings, and social activities.
- Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.