Account Executive (B2B)

Volt Lines

İstanbul
Sürekli
Tam zamanlı

21 gün önce
Kolay başvuru

Join us and be a part of shaping the future of urban mobility!Some complain about traffic but some are actually doing something about it. Join us on our mission to reduce traffic in Istanbul by increasing the accessibility of sustainable shared mobility.Who are we?Volt Lines is the only technology-enabled player in the Turkish market competing against legacy incumbents and it reduces emissions and traffic by turning premium 16-seater buses into a viable alternative to single occupancy vehicles.What we do?In Istanbul, over 50,000 buses operate at 31% efficiency. These buses, which contribute to the city's traffic with empty seats, could also be the solution to its problem. Volt Lines is the only shuttle service provider that has both software as well as a transport service. This allows for optimal harmonization of the software and operation resulting in the creation of great experiences and services. Notable examples of these innovative services include DRT and Marketplace. DRT (short for Demand-Responsive Transport) was covered by a Harvard Business School case study that is being taught at the MBA school. Marketplace on the other hand allows companies to sell empty seats on their buses to neighboring passengers who are going in the same direction at the same time.Let's work together to shape the future of mobility.We're looking for an Account Executive to join us in shaping the future of urban transportation using the latest technologies.Responsibilities

Act as the main point of contact for corporate customers, providing excellent customer service and ensuring their needs are met.
Build and maintain strong relationships with key stakeholders (Human Resources, Administrative Affairs, Purchasing functions) within customer organizations.
Understand customers' business goals and objectives in order to provide tailored solutions and recommendations.
Resolve customer issues in a timely and efficient manner, escalating problems as necessary to ensure prompt resolution.
Conduct regular check-ins and proactively identify opportunities for customer success.
Collaborate with internal teams, including Product and Operations, to ensure seamless onboarding and ongoing support for customers.
Manage the contract renewals for the existing customers by considering price-up opportunities.

Requirements

2+ years of experience in B2B customer-facing roles.
Proven track record in a customer success or account management role.
Excellent interpersonal skills, with the ability to build rapport and establish trust with customers.
Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely manner.
Ability to prioritize and manage multiple tasks and customer accounts simultaneously.
Strong verbal (speaking, listening, interpretation) and written communication skills in both Turkish and English.

Benefits * Innovative Environment: Volt Lines operates in a fast-growing, innovative industry, offering opportunities to work on impactful projects with cutting-edge technology.

Career Growth: Volt Lines is committed to employee development, offering opportunities for career progression, training, and skill enhancement.
Work-Life Balance: Volt Lines offers flexible working hours as well as a flexible paid time-off policy that promotes a healthy work-life balance.
Startup Culture: Volt Lines embodies a startup environment that promotes creativity, autonomy, and innovation, providing employees with the freedom to take initiative and make decisions.
Inclusive Work Culture: Volt Lines values different perspectives, backgrounds, and experiences, and fosters an inclusive workplace where everyone can thrive.
Impact on Urban Mobility: Volt Lines focuses on revolutionizing urban transportation and sustainability, giving employees a chance to contribute to a purpose-driven mission.
Compensation and Benefits: Volt Lines offers its employees a best-in-class equity program (RSUs), the chance to earn up to 20 salaries in a year, private health insurance, food and transportation allowances among other perks

Volt Lines