Customer Care Representative & QM BPX

İstanbul
Sürekli
Tam zamanlı

20 gün önce

Location: TR - ISTANBUL
Goodyear Talent Acquisition Representative: Aylin Gedik Reisoglu
Sponsorship Available: No
Relocation Assistance Available: NoMinimum Requirements:

Bachelor's degree
Preferably 3-5 years of experience in Supply Chain-Call Center-Complaint Management- After Sales
Knowledge of automotive related industries is a plus
Effective communication skills in both written and oral
Ability to work in a team: support team goals, and take initiative
Preferably proficiency in relevant SAP R3 transactions
Proficiency in MS Office applications
Fluency in English
Military service should be completed for male candidates.

Job Description:

Maximize customer satisfaction by driving company and supply chain strategy in all dealings with Goodyear customers
Provide support in resolving customer claims/issues, and benefit from opportunitiesto increase the quality of our service
Execute claim processing, cross-functional coordinationfor swift and complete resolutionof all customer claims/QM (QualityManagement)notifications
Process all return inquiries in the QM returnmanagement module, liaising with sales and supply chainto get required approvals
Manage performance measurement tools and follow-up KPI's throughappropriate tools/ systems
Actively responsible to lead, support and contribute local/regional projects implementation to improve and simplify theprocesses

About The Goodyear Tire & Rubber CompanyGoodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.

Goodyear

Başvur