Duty Manager

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

• Competitive Salary
• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
• 50% discount on personal food & beverage consumption in the hotels.
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the HotelUnlimited online courses opportunities from our own Hilton University

• As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:
• To provide consistent and superior service, and maintain high service standards
• Actively seeking verbal feedback from customers on a regular basis.
• Agreeing and implementing actions to improve customer service.
• Positively dealing with and learning from customer complaints and comments.
• Making sure all customer requests and queries are responded to promptly and effectively.
• Welcoming personally ‘special attention’ and VIP guests.
• To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid
• To have perfect knowledge of company’s Health & Safety Policy, and to act always accordingly.
• To have thorough knowledge of department Brand Standards.
• Editing Duty Manager Log daily and distributing it to all related people.
• Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.
• Having a detailed knowledge and daily completion of the DM checklist.
• Ensuring daily follow up on DM reports are done by appropriate department
• Reporting any defects and faults to appropriate department and following up on it
• To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.
• Ensuring the shift is reviewed and hand over and briefings are carried out.
• Maintaining in-depth technical knowledge and skills required for the job.
• Work within all pre-set budgetary limits.

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency

• Comply with all Hilton International company policies.
• Comply with all systems and procedures as laid down by the DO, GM and Hilton International.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework

Yenibiriş