Front Office Supervisor

İstanbul
Kontrat
Tam zamanlı

5 gün önce

Company DescriptionWhere passion drives life, join us at Accor!As one of the world's leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.If you’re looking to be part of a global team and set new milestones in your career, join the Accor family and let's shape the future together!Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.✨ Hospitality is a work of heart.???? Join us and become a Heartist®.Swissôtel The Bosphorus, IstanbulAs one of Istanbul's most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.???? Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.???? Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu's and Sabrosa.???? Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?Job Description

Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
Ensure exceptional guest experiences by implementing and maintaining high service standards
Coordinate with other departments to address guest needs and resolve issues promptly
Manage and train front office staff, identifying areas for improvement and implementing action plans
Monitor and optimize front office performance metrics and guest satisfaction scores
Handle VIP guests and special requests with utmost care and attention to detail
Manage room allocations and group arrivals to ensure smooth check-in processes
Oversee the preparation and distribution of daily reports and guest information
Implement and maintain standard operating procedures for the front office
Assist in budgeting and financial management, including upselling initiatives
Ensure compliance with safety and security protocols
Participate in emergency response and first aid situations as needed

Qualifications

Minimum of 2 years’ experience in a supervisory position in the hospitality industry
Bachelor’s degree or diploma in Hospitality Management is preferred
Excellent verbal and written communication skills in English; additional languages are a plus
Strong interpersonal and leadership skills with the ability to motivate and develop team members
Proficiency in front office systems, such as Opera and Microsoft Office
Solid knowledge of front office procedures and hospitality best practices
Exceptional organizational and time management skills
Ability to work efficiently in a fast-paced, high-pressure environment
Strong problem-solving skills and attention to detail
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Flexibility to work various shifts, including weekends and holidays
Demonstrated ability to make quick, sound decisions in challenging situations

Additional InformationTo help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

Vacancies in Turkey

Başvur