Express Commercial Specialist

• Oversee daily express orders and import/export shipping reports from clients.
• Manage client requests and concerns, ensuring prompt and effective responses.
• Supervise clearance operations and coordinate with customs brokers to resolve issues.
• Lead customer service and operations departments to achieve objectives.
• Coordinate with accounting for customs duty settlements and oversee billing files.
• Address client claims and implement corrective actions to maintain service quality.
• Establish standard operating procedures for local operations processes.
• Monitor and log shipping orders accurately into the system.
• Manage warehouse clients and their insurance coverage.
• Collaborate with IT for necessary developments to meet market requirements.
• Ensure compliance with company policies and directives.
• Collaborate with Sales Director to increase sales and negotiate contracts.
• Coach and manage teams to improve performance and deliver exceptional customer service.
• Analyze performance data and report against quality and productivity standards.

• Bachelors degree in business administration, sales, or relevant field.
• 5 to 8 years of experience in Customer Service, Sales, or Operations within the Express industry.
• Proficiency in both verbal and written English.
• In-depth knowledge of market dynamics and competitors.
• Proficiency in MS Office Word, Excel, and Outlook.
• Eligibility to work in Turkey.

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