Concierge Manager (Turizm)

• Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Be knowledgeable of all in-house and arriving guests • Assist in taking reservations, tours, and greeting and checking-in guests.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
• Responsible for: providing, maintaining and promoting hospitality at the highest level at all times
• Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

• Excellent verbal and written communication skills in English / Arabic languages
• Experience in hotel / tourism industry.
• Experience in team management
• Ability deal with internal and external guests, with high levels of patience, tact and diplomacy.

Manpower