Front Office Manager- Canopy by Hilton Taksim

İstanbul
Kontrat
Tam zamanlı

2 ay önce

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team

What are we looking for?Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

A minimum of 2 years of Front Office managerial experience in the hotel
Native Turkish speaker, excellence command of English
High level of IT proficiency. ONQ knowledge is an advantage
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service

What’s in it for me?

Competitive Salary
Private Health Insurance
Carpark subscription
Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
50% discount on personal food & beverage consumption in the hotels.
Free laundry and dry cleaning for business attire
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
Paid Paternity leave - 14 days
Unlimited Training and development opportunities in and out of the Hotel
Unlimited online courses opportunities from our own Hilton University

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

Vacancies in Turkey

Başvur