Store Manager | NEW OPENING - Istanbul Airport

• Retail Excellence - Execute exceptional retail performance to ensure sales and service

• Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
• Understand & analyze the business needs, productivity and KPIs and provide business insights
• Drive the daily performance animation through effective communication at store and SP level
• Lead the execution of retail excellence standards
• Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities

• Operational Excellence - Execute exceptional operational performance to ensure quality and quantity of stock

• Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
• Own compliance of store operations, health and safety, maintenance and store environment

• Team leadership and planning - Improve the business value through leading talent/ individuals/ teams and the optimization of resources

• Align resources to reflect the store needs; traffic, client profile and product potential
• Conduct daily and monthly team meetings to motivate and engage team

• Talent Management - Acquisition, retention, development and engagement of teams and individuals

• Recruit and develop talent pipeline and build succession plans
• Build and develop best in class client centric teams, assess team capabilities & build robust development plans
• Address and action performance management issues in a timely manner through consistent feedback

• Client Experience - Elevate in store experience consistently delivering memorable moments

• Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
• Coach and monitor team cultivation practices with CRM
• Execute events in partnership with PR & gain business alignment with a commercial goal

• Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend

• Ensure highest levels of in-store luxury experience at all times
• Manage customers issues / complaints

• A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
• Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
• Proven ability to work in a fast-paced, changing environment
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
• Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
• Must have authorization to work in the country where the position is based
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

LVMH