Software Service Specialist
- İstanbul
- Sürekli
- Tam zamanlı
- University degree in engineering faculty or technical institute in a related discipline e.g. medical informatics, computer science or related field (or appropriate professional qualification and experience)
- Fluent in English and in Turkish (both verbally and in a written communication)
- Comprehensive technical knowledge and experience in maintaining complex IT Solutions (VMWare/Nutanix, Microsoft Windows based Client/Server Solution, Citrix, Microsoft SQL Databases, ARCserve/Veeam Backup solution and TCP/IP based Network components) IT certificates are an asset (CCNA, MCSA, Citrix, VMware…).
- Medical Device experience is preferable Valid Driving license Sound knowledge and troubleshooting skills in both hardware and software products
- Knowledge of IT service management concepts and frameworks such as ITIL Strong custumer service skills
- Good Written and verbal communication skills,
- To provide assistance, troubleshooting, and technical guidance and support to domestic and international customers, especially In Istanbul Ensure that records of service work are correctly entered into company information systems and correctly updated customer information is provided to other VMS parties and Documentation of all service activities to the CRM system
- Keep close track of support cases, further dispatch or escalate incidents when needed to the next service levels or request additional assistance from specialists Support, troubleshooting, diagnosis and repair of IT systems
- Pro-active support via monitoring systems Continuing education to gain solid service and product konwledge Support in the rollout of new proactive service tools and processes Interfacing with VMS customers on site visits and working with remote support/remote access tools to help troubleshoot and resolve customer issues
- Update documents in the company’s knowledge base with technical guides and tips Maintaining a high level of Professional knowledge and safety awareness according to VMS guidelines to carry out activities in the safest working conditions