Client Support Specialist

Türkiye
Kontrat
Tam zamanlı

1 ay önce

Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionAs a Client Support Specialist, your focus will be to operate as a liaison between the client, sales account executive, internal client care and will consist of sales service-related activities. You will be the subject matter expert for all BIS products, services and systems and you will report to the Senior Manager of Sales.Main responsabilities:

Sales & Business Development Support - Support pre-sales activities, renewals, upsell opportunities, territory planning, and client proposals.
Implementation & Account Management - Oversee BIQ products, API integrations, BIS platforms, credentialing, data contributions, and subcode maintenance.
Customer Engagement & Relationship Management - Monitor contract usage trends, administer client surveys, conduct outreach for Experian communications, and support account executives.
Billing & Financial Processing - Handle billing requests, credit/debit adjustments, invoice inquiries, and custom Vol/Rev requests.
Internal & External Coordination - Manage documentation, collaborate across departments, ensure successful project completion, and resolve client technical needs.
Product Innovation & Solutions - Identify new product needs, coordinate demonstrations, and support implementation as outlined in agreements.

Qualifications

Sales support experience
Customer Service experience
Experience following a clear process for outreach using different methods (cold calling, cold emailing)
High School Diploma
Advanced English skills

Additional InformationOur benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.#LI-ML2 #LI-RemoteThis is a remote position.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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