ISTTK- Night Manager

İstanbul
Sürekli
Tam zamanlı

13 gün önce

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?
A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Provide consistent and superior service, and maintain high service standards
Represent the Hotel and the management at night with full authority
Prepare the night reports in full
Write the Night Manager Log book
Inform the GM/HM in case of emergencies
Do the last check of night reservations and make the decisions accordingly
Make the security related decisions at night
Tour the hotel at night regularly
Deal with guest complaints
Keep sales high continuously
Ensure all the Front Office team works in harmony at night shift
Ensure that the data received from the guest is entered into the Information systems full and free of any error
Be fully competent to provide sustainable guest satisfaction
Ensure the organization and work flow of Reception Desk, Guest Service and Concierge so that they work in coordination with minimum errors

What’s in it for me?

Competitive Salary
Monthly Transportation Fare
Private Health Insurance (after 6 months tenure)
Carpark subscription on discounted fee
Go Hilton Membership (Team Member Travel Program and Family & Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)
50% discount on personal food & beverage consumption in the participant Hilton hotels.
Free laundry and dry cleaning for business attire
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
Paid Paternity leave – 14 days
Unlimited Training and development opportunities in and out of the Hotel
Unlimited online courses opportunities from our own Hilton University
Opportunity to make a positive impact on environment and community with Travel with Purpose program

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

2 years' experience in previous role as a senior supervisor or Duty Manager in a similar quality hotel
Turkish as a native language and excellent command of English
IT Proficiency. OnQ knowledge is an advantage
Good knowledge of Health and Safety and security procedures
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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