Front Office Manager

Taksim, İstanbul
Sürekli
Tam zamanlı

13 gün önce

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking an enthusiastic and detail-oriented Front Office Manager to join our team in Sofitel Istanbul. As the Front Office Manager, you will be responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and leading a team of front office staff in our upscale hotel.

Manage and supervise all front office operations, including reception, concierge, and guest services
Develop and implement strategies to enhance guest satisfaction and maintain high service standards
Lead, train, and motivate the front office team to deliver exceptional customer service
Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction
Handle guest complaints and resolve issues promptly and professionally
Manage department budgets and control expenses while maximizing revenue
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain front office policies and procedures
Monitor and analyze key performance indicators to drive continuous improvement
Ensure compliance with all relevant health, safety, and security regulations
Stay up-to-date with industry trends and implement innovative practices to enhance guest experiences

Qualifications

Minimum of two years of experience in a managerial role in an upscale hotel
Bachelor's degree in Hospitality Management or related field preferred
Strong leadership and team management skills
Excellent organizational and time management abilities
Outstanding interpersonal and communication skills
Fluency in English and Turkish languages
Proficiency in hotel management software (OPERA) and computer systems
Demonstrated problem-solving and decision-making abilities
Strong financial management skills
Customer-focused mindset with a commitment to delivering exceptional service
Ability to work independently and handle multiple tasks in a fast-paced environment
Flexibility to work varying schedules, including evenings, weekends, and holidays
Knowledge of local attractions and ability to provide recommendations to guests

Accor

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