Front Office Supervisor
- İzmir
- Sürekli
- Tam zamanlı
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionSupervise and support front desk agents, bell team, and concierge staff during assigned shiftsEnsure efficient check-in and check-out proceduresHandle guest complaints and resolve issues promptly with a focus on guest satisfactionAssist with scheduling, shift planning, and training of front office team membersMonitor and ensure accuracy of guest billing and financial transactionsMaintain effective communication with other departments to ensure guest needs are metUphold Swissôtel brand standards and promote loyalty programsEnsure the lobby area is presentable and welcoming at all timesQualificationsMinimum 2 years of front office experience in a luxury hotel environmentPrevious supervisory or team leader experience is preferredExcellent command of English; additional language(s) is an assetStrong communication and problem-solving skillsProficiency in Opera PMS or other hotel management systemsAbility to handle pressure and remain calm in high-demand situationsA positive attitude and passion for delivering outstanding guest serviceFlexible schedule, including ability to work evenings, weekends, and holidaysHospitality-related degree or diploma is a plusAdditional InformationYour team and working environment:Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.