Customer Service Agent (Turkey) Greek speaking- all genders
- İstanbul
- Kontrat
- Tam zamanlı
- Administration: Offering help through live chat, processing emails, and issuing invoices in Greek and English.
- Teamwork: Collaborating with the Global Customer Care Manager team to find customer-friendly solutions.
- Problem Solving: Addressing high-priority requests such as teacher searches, organization, and booking.
- Interface: Serving as the interface between our Global Customer Care Manager Department and our tutors.
- Coordination: Organizing tutoring sessions and ensuring their smooth execution.
- Experience: 0-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.
- Proficiency: In CRM/Customer Care Tools.
- Multilingual Mastery: Fluency in Greek is essential. Proficiency in additional languages such as Italian, Spanish, English, French, German, Dutch, and Polish (at least a B2 level) is highly desirable (but not a deal breaker) and will be considered an asset for this customer care role.
- Communication Skills: Natural communicator with the ability to empathize with customers, finding the right solutions and bringing smiles to their faces.
- Organizational Talent: Structured, capable of seeing the bigger picture, and maintaining composure under pressure.
- Hands-On Mentality: Demonstrates a high degree of initiative and responsibility, quick to learn new tasks, and adept at multitasking.
- All-Rounder: Enthusiastic about our product, capable of quickly learning necessary hard facts, and excels in authenticity, customer orientation, and service.
- Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It’s not just a job; it’s a chance to be part of something big and meaningful.
- Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
- Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
- Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
- Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you’re passionate about.
- Growing is LIT: The sky’s the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
- Support Around the Clock: We’ve got your back 24/7. Enjoy a comprehensive Employee Support Programme that’s not just for you but for your loved ones too.
Vacancies in Turkey