Service Delivery Manager

Hapag-Lloyd

İzmir
Sürekli
Tam zamanlı

1 ay önce

Our dedicated team around the world ensure a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.To be part of our dynamic and passionate world, we are looking for a Service Delivery Manager who will be working in our Izmir office.Minimum Qualifications

Bachelor's degree in related fields.
Verbal written and communication in English.

Expertise and familiarity with business tools like MS Excel, Qlikview.
Familiarity with Power BI will be a plus.
Knowledge of additional skills like R and Python will be an added advantage.
Ability to comprehend data and provide meaningful business insights.
Committed with a positive attitude.
Flexibility on working hours and days depending on the business need.

Essential Functions

Reporting to Service Delivery Director in Izmir.
Good knowledge of the shipping and logistics domain.
Be able to Meet & Exceed organizational targets consistently.
Contribute actively ideas and suggestions to improve the process.
Be able to identify issues/patterns in the process and advice solutions for Continuous Improvement.
Collate and report standard operational and quality metrics to the management on a weekly basis. Take action on an ongoing basis to identify deviations from standards and initiate actions to address the same.

Work collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements /changes in order to improve effectiveness.

Be able to record and maintain required data in the respective database/excel sheets/tools as required.
Perform all activities related to the profile with high accuracy and integrity.

İlanı Şikayet EtPreferred CandidateYears of Experience No experience preferenceYears of Experience: No experience preferenceLevel of Education Bachelor's(Graduate), Master's(Graduate)Level of Education: Bachelor's(Graduate), Master's(Graduate)Military Status Completed, ExemptMilitary Status: Completed, ExemptLanguagesEnglish(Reading : Advanced, Writing : Advanced, Speaking : Advanced)Languages: English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)Müşteri Hizmetleri Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.TransportationHakkımızdaHapag-Lloyd is one of the largest container lines in the world and a leader in the global container shipping industry. 264 modern ships with a capacitHapag-Lloyd Denizaşırı Nakliyat A.Ş. İş İlanlarıMüşteri Hizmetleri Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.Kaydet Başvur

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