Guest Experience Agent

İstanbul
Kontrat
Tam zamanlı

1 ay önce

THE ROLE:At Hilton Istanbul Bosphorus, the dining experience begins the moment a guest walks through our doors. As a Guest Experience Agent, you will be responsible for creating a warm and welcoming first impression, ensuring each guest is comfortably seated, and supporting seamless service flow across our dining venues.This role is more than simply seating guests - it's about managing the guest journey with care, attentiveness, and charm. If you are passionate about hospitality, organization, and guest satisfaction, we'd love for you to join our Food & Drink team.Position Title: Guest Experience AgentLocation: Hilton Istanbul Bosphorus - TürkiyeCompany: HiltonJob Type: Full-TimeReporting Line: Assistant Restaurant Manager / Restaurant ManagerSalary: Competitive, with full benefits and service incentivesKEY RESPONSIBILITIES:

Welcome guests warmly, ensuring a friendly and professional first impression
Manage seating assignments and coordinate table set-ups efficiently
Communicate closely with restaurant and bar staff to maintain smooth service flow
Support upselling efforts by promoting specials, events, or loyalty benefits
Work across all F&D areas including Restaurant, Bar, Room Service, and Events when needed
Respond to guest inquiries and feedback promptly and professionally
Follow correct cash handling and billing procedures
Maintain cleanliness and organization of the host station and dining entrance
Comply with brand standards, health and safety protocols, and licensing laws
Collaborate with other departments to ensure seamless guest experiences
Uphold Hilton’s grooming and conduct standards

WHO YOU ARE:

Warm, confident, and guest-focused
Excellent communicator in both Turkish and English
Organized, proactive, and composed in a busy environment
Strong team player who can also take initiative independently
Professionally presented, with high attention to detail

WHAT WE'RE LOOKING FOR:We seek someone who reflects Hilton's core values:

Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

Preferred Qualifications:

Previous experience in a restaurant, hotel, or F&B environment
Familiarity with floor planning or reservation software
Cash handling and basic POS system knowledge
Understanding of hygiene and food safety regulations

WHY JOIN US?

Work at one of Istanbul's most iconic hotels and represent a globally respected hospitality brand
Be the first smile guests see and the final impression they remember
Join a team that values training, development, and internal growth
Enjoy competitive compensation, performance incentives, and global Hilton perks

Location: Hilton Istanbul BosphorusExpected Start Date: August 2025Hilton is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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