Account Executive

İstanbul
Kontrat
Tam zamanlı

1 ay önce

Company DescriptionOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.Job DescriptionA client advocate, who aims for delighting customers by managing complex queries though holistic knowledge of NIQ's services / offerings. This role attempts to minimize the number of handoffs before responding to client, attempting to answer all possible queries without additional teams’ intervention for queries managed directly and enabling junior associates to perform at their best through guidance and supportLead Generation via servicing (reactive on data)

End to end ownership of the customer query and manage the coordination with Internal teams in case of correction, set-up (billable options)
Maintaining and creating Knowledge Articles
Support juniors on access requests and troubleshooting queries on platforms (CSO, Discover) and forward them to NGH upon necessity
Responsible to provide training to the clients on methodology and on new tools e.g.Discover, Configuration Manager
Conduct coverage analysis as per the service model, involve DSciwhen needed
Providing input and preparing Claim letters
Conduct minimum level of analysis, understanding key trends, market dynamics
Drive client usage of MSD platform to raise tickets
Record the right metrics in MSD
Encourage client self-service as much as possible through knowledge articles, Discover capabilities and Configuration Manager (when live)
Responsible to acknowledge client queries and set the right severity level within 4 hours of reception
Secure that minimum level of information to resolve the query is available before triaging the query (templates to be created by CS)
Triage database and product coding related queries to internal teams
Own communication until/unless triaging to Client Operations for operational support
Provide regular information to internal teams regarding the client expectations, critical escalations/situations, contract renewals etc. Communicate major incidents – prepare in liaison with AD/sales and send clear, correct and timely communication for the client for non-operational/sensitive topics with all details required, including local language if needed
Handle regular weekly/monthly calls with client

Define the audience of the communication and help juniors on the sameQualificationsWork experience:Minimum 2-4years of work experience in client facing roles to be able to understand client requirements and execute relevant actionsEducation:

Master's degree (advantage) or equivalent experience
Experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data
Strong analytical mind and excellent numerical skills
Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides
Excellent command of both written and spoken English (some local jobs might require English)
Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) - i.e. RMS, CPS, Discover, Omni, etc.

Additional InformationOur Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusionTo help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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