Turkey KC & Runway Customer Experience Manager – Lifestyle, Retail & FMCG

İstanbul
Kontrat
Tam zamanlı

1 ay önce

Provide services to customers once they are onboarded in the Maersk environment. Activities include the following (but are not limited to): Customer channel management, case management, customer onboarding and relationship management, contract and dispute management and more.Turkey Key Client & Runway Customer Experience Manager, Lifestyle, Retail & FMCGYou’ve seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it’s your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!Key Responsibilities

Plans and deploys the understanding of customers’ businesses and needs to the Customer Experience organization
Ensures consistent delivery to the logistics needs of our Global KC and Runway customers. . Responsible for providing consistent high-quality experience for new and existing customers
Contributes to the commercial growth through proactive search of new opportunities.
Drives and builds strong relationships with customers, strengthens our footprint with Global KC and Runway customers.
Understands overall nature of the business and the interdependencies between own and other functions
Owns customer feedback via different channels and initiates conversations with relevant stakeholders on how to improve together
Develop objectives and related KPIs together with the team, reviews performance and identifies possible issues to provide a better service
Drives overall continuous improvement opportunities and change management
Routinely applies subject matter knowledge to solve common business issues operating within practices and procedures covered by precedents or well-defined policies

We're looking for:

University Degree
At least 8 years of experience in Ocean/Supply Chain Management
Strong leadership skills in a changing environment and is comfortable with ambiguity
Previous expereince in a matrix working environment is an asset
Proficiency with analytical business management
Excellent communication skills to manage multi-number internal and external stakeholders
Advanced level of Turkish, English and MS Office Programs

At Maersk, you'll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!Maersk has a diverse team of passionate and dedicated colleagues that are empowered and supported to grow and excel in their careers by their leaders. The key to always reaching our target is that in every action in our daily work life we have all our customers in mind.The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement.For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.#LI-HybridTo help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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